5 Main Benefits of Employing a Customer Experience Agency
In 2021, 44.5% of businesses worldwide considered Customer Experience (CX) to be a primary competitive differentiator, and another 48.5% thought of it…
How to Improve Customer Experience
Today, over two thirds of companies compete primarily on the basis of customer experience (CX), according to Gartner.CX is crucial for businesses…
What Is a Mystery Shopper and How Do I Become One?
Mystery shopping can be a popular opportunity for people looking for a second job with a highly flexible work schedule. No matter where…
Employing a Mystery Shopping Company – Your Questions Answered
Mystery shopping. It’s the #1 practice for assessing whether your business lives up to its brand and customer promise. Armed with its powerful…
What Is Customer Journey Mapping and Why Is it Important?
"The customer is always right" - If you work in customer service you likely hate this phrase. Difficult customers like to use…
Mystery Shopping & Compliance: Protecting Your Business
Retailers and small businesses can often find themselves at the mercy of compliance. Maintaining regulatory standards can be more than intimidating. Threats…
Using Complaints to Drive Customer Experience
Customer experience (CX) is one of the strongest drivers for conversion and advocacy in modern business. In fact, 77% of brands believe…
Everything You Need to Know About NPS
As of 2021, there were an estimated 333 million businesses in existence worldwide. Whether they’re a large corporation or a local business…
What Is Brand Experience Design?
It’s no secret that the nature of B2C business has changed in recent years. Not least because of the pandemic, which expedited…