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Is Retail Experience Optimization A Priority For Your Business?

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Customers interact and communicate with retail companies by using a variety of channels. These customers expect to receive a great experience across all their chosen methods; it can be the online store, the actual retail store, social media pages, or a phone call to the customer service center. You need a solution that will allow […]

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Customer Experience Optimization Can Help You Gain an Edge on the Competition

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One of the most important things a company can focus on is customer experience optimization. Customer experience is still a discipline that businesses should focus on. Unfortunately, there are not too many businesses that have been able to figure out this concept completely. One of the first things a business needs to do is understand its […]

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Do Higher Employee Wages Improve Retail Experience Optimization? Walmart CEO Says Yes

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Do higher wages improve retail experience optimization for customers? Wal-Mart Stores Inc. CEO Doug McMillon says so, and he’s willing to put his money where his mouth is. Wal-Mart is investing $1 billion in employee wages, raising their hourly rate to $9 by April and to $10 by February 2016. Why? Because McMillon believes raising workers’ wages […]

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Reap the Benefits of Customer Surveys for Retail Experience Optimization

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Improving the customer experience demands simple concepts that are shared amongst most industries, but there are also qualities that help a business provide their customers with a positive experience. The more knowledge you have, the easier it is to make improvements, and this is why customer surveys are so useful with retail experience optimization because of […]

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Improving Your Conversion by Measuring What Matters – (Presentation)

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Optimizing your performance at your retail store locations is vital. However, in order to effectively accomplish your goals, you must work with the appropriate data. Check out the latest presentation by Service Evaluation Concepts below and learn about how to improve your conversion. Improving Your Conversion by Measuring What Matters from ServiceEvaluationConcepts

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The Experience Customers Expect in 2015

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A customer experience that exceeds expectation often separates the one-timers from the ones who keep coming back. With social media continuing to further integrate with our day-to-day lives, customers are expecting their experiences to be quicker, easier, and better all the time. For businesses on the rise, keeping up with the experience customers demand is […]

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Stay Updated and Organized to Get the Best Results with Retail Point of Sale Optimization

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Making improvements to your business should be a consistent goal of yours, especially because there are always areas to improve, thus increasing your customers and sales. It is important to understand that most changes do not need to be complex to be effective. In most cases, the simpler you can make an improvement for your […]

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Effective Methods of Retail Experience Optimization

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While it is important to understand that there are numerous factors that determine how many customers visit your retail business, you should do everything you can to increase customer count. After getting people into the door, your main goal should be satisfying their needs, which you may already succeed at doing, but improvements can be […]

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Use Retail Point of Sale Optimization as a Way to Keep Your Loyal Customers Around

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Any retail business owner that intends on being successful for many years must understand what keeps their business rolling, and for the most part, it is loyal customers. Gaining customers is tough, and getting a loyal customer is even tougher, but it is these customers that are always there to give you business, even when […]

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Important Steps for Digital Retail Experience Optimization

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You already have the basics of retail experience optimization covered in your brick and mortar store. You are offering quality products for great prices, and your store is centered around customer service. Now you’re ready to branch into another realm of retail experience optimization: the digital retail experience. Here are some ways to optimize your customer’s digital […]

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